Reply to every review in your voice, at any volume.

One saved prompt turns a batch of reviews, pasted with their star ratings, into three things per review: a one-line read on what the reviewer actually wants, a draft reply in your voice, and an internal note on whatever the review says your operation should fix.

The voice comes from a tone rules template you fill in once. The field that matters most is the three real replies you paste in; the model imitates those far better than it imitates "friendly but professional." Hard rules sit underneath the tone: never argue publicly, never admit fault or promise money, never confirm private details a reviewer volunteered, and always reference one real detail from the review so the reply reads written rather than templated.

The escalation criteria are the part most DIY review prompts skip. Legal threats, safety incidents, accusations against a named employee, discrimination claims, billing disputes, suspected fakes: those never get a standard draft. The model outputs an ESCALATE flag and a neutral holding reply, and a human makes the call.

Setup happens once. Fill in the tone rules template with your sign-off, your banned phrases, and three replies you have actually written and liked. Set the escalation list, starting from the six triggers in the download and adding your own. Paste the tone rules into the drafting prompt and save the whole thing where your team keeps snippets.

Then the loop is short. Weekly, or whenever reviews land, paste the prompt plus the new batch. Escalated reviews go to the owner, not the reply box. Everything else gets a quick edit until it sounds like you on a good day, then gets posted.

The QA checklist in the download takes about a minute per batch: read drafts aloud, confirm no draft admits fault or promises money, confirm the specific detail in each reply actually exists in the review, and give every escalation a human decision.

A manual paste loop fits one location and a handful of reviews a week. It stops fitting when replies lag by days, when several people run drifted copies of the prompt across locations, or when nobody notices that the same complaint has shown up five times this month. The fix at that point is not a better prompt. It is a system that watches every review platform, drafts in your voice, routes escalations to the right person automatically, and reports recurring complaints as the operational signal they are. That is a build, not a snippet. See what we install or book a free AI opportunity audit to find out whether your review volume justifies it.