A buyer inquiry lands while your agent is walking a listing. By the time they're back in the car, that buyer has heard from two other agencies. Nobody did anything wrong — everyone was just working.
Meanwhile the back office is playing phone tag over a Saturday showing, rewriting the same MLS description for three portals, and emailing the co-op agent for the fourth time about initials on page nine. None of this is selling. All of it eats the hours selling needs.